For our client, the world's largest e-commerce company, we are now filling the following position:

Business Support Manager (m/f/d)

Veröffentlicht vor 11 Tagen

Your tasks

  • Independently manages customer escalations
  • Continuously monitor and audit third party performance in resolving customer claims
  • Contributes to Kaizen activities and process improvement initiatives
  • Escalate unresolved situations, unclear processes and guidelines and work continuously to improve customer satisfaction
  • Provide feedback and information about new emerging issues from customers to the Management Team
  • Effectively communicate with both internal and external customers by adjusting your communication style to the audience
  • Positive attitude and optimism at work, proactively encourages the same in others

Your skills

  • Knowledge of data and analytics to make informed decisions
  • Ability to comfortably engage with internal and external stakeholders
  • Leverages team knowledge across several specialty areas to help resolve recurring customer issues
  • Demonstrate the ability to self-manage on priority tasks and objectives
  • Ability to create and manage relationships with members of other business teams
  • Strong skills of research complex user cases that involves multiple contacts
  • Fluency in English and German


We offer/staff attractive positions all over Germany in the fields of marketing & communications. Our clients offer a wide range of positions, such as from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then instantly apply at AVANTGARDE Experts! 


Then we look forward to receiving your meaningful, English-language application including a half-page, English-language cover letter as well as your availability and salary expectation via our online portal.

Weitere Jobs für Sie