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For our client, Microsoft Deutschland GmbH, we are filling the following position with immediate effect for the location Berlin or Frankfurt am Main, for 18 months:

Data Center Technician (m/f/d)

Vollzeit

Professional

Frankfurt

Veröffentlicht vor 3 Tagen

Dein Aufgabenprofil

Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, or decommissioning equipment
Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians; escalates resolution of compliance issues to technician leads
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting established Service Level Agreements (SLAs)
Has a basic understanding of network cabling standards, as well as connector and cable types, including but not limited to SFP, QSFP, AOC, SMF, MMF, MT
Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians
Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT); may complete additional training to obtain or maintain relevant role certifications

Dein Qualifikationsprofil

High school diploma, GED or equivalent and basic knowledge of computer hardware and components
Maintains a strong customer focus to understand the impact of his/her work when completing tickets and assigned tasks
Pride and accountability for service quality, completeness and resulting user experience; accountability and responsibility for data centre facilities
Basic knowledge of data centre hardware, tools and workflows
Experience in dealing with installations, implementation and replacement of hardware desirable
Conflict resolution and problem solving skills
A character that exemplifies the Microsoft values of respect, integrity, accountability and fostering a diverse and inclusive work environment
Strong written and spoken German and English skills required

Das bieten wir Dir

30 days vacation
Working time account with full overtime compensation
Attractive employee discounts with numerous top suppliers
Permanent contact person during the entire employment
Regular employee events
Attractive working conditions with very good prospects
Remote - working from home in Germany

Über AVANTGARDE Experts

In the area of marketing & communications, we fill interesting positions throughout Germany - with attractive clients, from junior product managers to head of marketing (m/f/d). Are you interested? Then apply at AVANTGARDE Experts right away!