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For our customer, Microsoft Deutschland GmbH, we will fill the following position for the Munich location as soon as possible:

E-commerce Marketing Specialist (m/f/d)

Vollzeit
Professional
München
Veröffentlicht vor 27 Tagen

Your tasks

  • In region focus on improving the quality of Digital Store experiences for customers and reducing purchase flow friction
  • Live Site Quality – early detection and elimination of live site issues and bug fixing. Help improve customer satisfaction as measured by CSAT scores
  • Enhance Customer Experience – reduce customer drop off, increase engagement, increase conversion. Focus on regional and local nuances
  • Build for Future – make and review new feature recommendations, review for regional relevancy to help ensure local experience needs are incorporated into global feature rollouts
  • Review local customer verbatims and Customer Support feedback to address customer issues
  • Weekly end-to-end customer experience reviews with a particular focus on language
  • Gather known issues from field leaders that remain unsolved (top bugs), short-list and prioritise
  • Proactively browse the German store and analyse data to find issues and potential bugs
  • Use insights and results to develop conversion and optimization strategies to drive product sales, improve customer pathways and improve the on-store customer experience
  • Analyse site metrics and related data to identify opportunities to improve merchandising and the customer experience across the various product categories
  • Managing and prioritising multiple projects simultaneously with excellent attention to detail


Your skills

  • 3+ years’ experience working in e-commerce / online marketing
  • Excellent project management, organizational and communication skills
  • Use of google analytics or adobe analytics
  • Experience with site optimization / experimentation tools (Optimizely, Clicktale & similar)
  • Analytical or mathematical background
  • High attention to details
  • Fluent in German & English
  • Self-starter and a proactive problem solver with a drive to achieve results
  • A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect
  • Experience working in a multi-national environment


Über AVANTGARDE Experts

We offer/staff attractive positions all over Germany in the fields of marketing & communications. Our clients offer a wide range of positions, such as from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then instantly apply at AVANTGARDE Experts! 

Interessiert?

Then we look forward to receive your meaningful, English-language application including a half page, English-language cover letter as well as your availability and salary expectation via our online portal.

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