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For our client, the seventh largest car manufacturer in the world, we are filling the following position starting mid-January:

Lead Aftersales Manager Automotive Germany (m/w/d)

Vollzeit
Senior
München
Veröffentlicht vor 30 Tagen

Dein Aufgabenprofil

  • Develop effective and efficient non-conventional after sales policies and procedures for a state of the art business model.
  • Actively work with the pan-European after sales network to ensure high quality after sales solutions for customers.
  • Support customers in cases of complaints and other after sales related issues.
  • Set up a system for effectively monitoring product quality issues and trends and initiating improvement proposals.
  • Coordinating service campaigns when issues by the OEM's.
  • Actively work with other members of the team to develop and implement a high-performing after sales ecosystem.
  • Ensure alignment of after sales policies and procedures with the guidelines issues by the OEM's in China

Dein Qualifikationsprofil

  • Relevant education at Bachelor level and multiple year experience with European automotive warranty claim processes and systems.
  • Extensive experience with after sales, preferably in the automotive industry.
  • Have German skill on a native level in written and oral. Have a proficient level of English.
  • Skilled in the use of basic computer applications (MS Office).
  • Skilled with the use of automotive diagnostics tools.
  • Very good communication skills, able to effectively communicate with professionals in different cultures.
  • Creative thinking in order to find efficient, customer oriented after sales solutions.
  • High level of flexibility.
  • Have a German driving license.
  • Based in Munich, Germany.

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