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We are filling the following position for our client, an internationally operating company in the FMCG industry:

Manager Contact Center Operations (m/f/d)

Freelance

Professional

Portugal

Published 1 month ago

Your Job Description

Manage operational KPIs and SLAs, ensuring consistency in customer experiences
Act as an escalation point for operational issues and deviations from deliverables
Coordinate governance mechanisms and business reviews with stakeholders
Ensure consistent processes across the region and with existing SOPs
Accountable for escalation management and compliance with data security measures
Support capacity planning and deployment of global consumer interaction strategies

Your qualification profile

Wide experience in B2C remote consumer interactions management
Strong vendor and stakeholder management skills
Proven experience in project management and change management
Ability to drive results in a fast-paced environment
Consumer-centric mindset and problem-solving skills
Effective team management and leadership abilities
Analytical skills with a focus on action and results

We offer

30 days vacation
Working time account with overtime compensation
Employee discounts and events
The chance to gain experience in a renowned corporation

About AVANTGARDE Experts

In the field of Marketing & Communication, we have exciting job opportunities all across Germany and abroad, working with attractive clients, from Junior Product Managers to Heads of Marketing (m/f/d). Interested? Then apply now with AVANTGARDE Experts!