Customer Service Q&A Data Analyst (m/f/d) 100% remote

Full-time

Professional

remote

Your Job Description

Support for the rollout of the new Customer Interaction Tool
Analysis of voice, email, and chat data from call center interactions (voice-to-text, text analysis)
Analytical focus on compliance, customer experience, and productivity
Assumption of technical responsibilities (e.g. data modeling, tool usage)
Derivation of actionable recommendations from qualitative and quantitative data
Close collaboration with the business owner and project team to continuously optimize analysis processes
Quality assurance and generation of meaningful KPIs
Development and maintenance of dashboards and reports to measure agent performance and customer satisfaction

Your qualification profile

Several years of experience as a QA Analyst or data analyst
Experience in call center and customer experience environments with strong understanding of call center KPIs, processes, and conversation structures
Skilled in voice-to-text processing, sentiment analysis, and text mining
Proficient in using the analytics tool Qualtrics
Structured and analytical mindset with a high level of initiative
Strong communication skills and excellent team spirit
Fluent in English

We offer

100% remote work
Fixed-term contract until April 30, 2026
Opportunity to work in a dynamic, cross-functional project team
Involvement in innovative analytics and customer experience initiatives

About AVANTGARDE Experts

Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!