Engineering Jobs - Avantgarde Experts
Published 20 days ago
We are filling the following position for our client, a start-up in the automotive industry:

Senior Service Engineering Specialist (f/m/d)

Full-time
Senior
Leinfelden-Echterdingen

Your Job Description

  • Develop solutions in a very dynamic environment between different cultures and mindsets in the context of a Joint Venture
  • Establish processes for User Manuals, Workshop Information, Special Tools and Workshop Equipment
  • Develop and implement detailed processes to ensure support to Independent Service Providers according to the legal requirements (Block Exemption Regulation)
  • Develop the Service Engineering concepts as well as strategies to enable extended vehicle repair possibilities and modifications
  • Collect and define business requirements and cooperate with IT to ensure availabiliity of necessary information for authorized retailers as well as Independent Service Providers
  • Establish and maintain relationships with the Retail Engagement Center and be the interface for all stakeholders for all Aftersales relevant vehicle technical topics
  • Responsibility for smooth repair procedures and processes for Authorized Retailers and Independent Service Providers, ensure training on-the-job, continuous improvement and developing KPI’s and reporting on vehicle technical topics
  • Ensure a smooth resolution of escalated technical tickets
  • Analyse and develop further technical solutions to ensure continuous improvement

Your qualification profile

  • Bachelor or University degree in Automotive Engineering or similar
  • Deep Automotive technical Understanding on the aera of electrical vehicles
  • Proven Experiences (5+ yrs) in the fields of technical support, service Engineering and diagnostics with in Aftersales environment
  • Experience with international and diverse cross-cultural enviroment ideally gained within the automotive sector (2+ years)
  • Knowledge and understanding of customer dedication and the overall business Aftersales business principles
  • Project experience is an asset
  • Big data knowledge, oriented to process automation, advanced MS-Office skills (e.g. Excel, Project), collaboration tools (e.g. Confluence, Jira) and understanding/ handling for application in the area of responsibility
  • Very good English skills

We offer

  • Agile working in an innovative, international environment
  • Flexible working hours with a high proportion of home office hours
  • 30 days vacation per year 
  • Working time account with overtime compensation 
  • Corporate benefits

About AVANTGARDE Experts

If you are a digital native, AVANTGARDE Experts is the right place for you! We place exciting positions in the digital industry throughout Germany - from Junior Social Media Manager to Senior Project Manager Digital (m/f/d). Apply now for one of the many positions with our attractive clients!

Interested?

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
Senior Service Engineering Specialist (f/m/d)
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