For our client, a media company based in munich, we are filing the following vacant position:
Head of Customer Retention & Transformation (m/w/d)
Vollzeit
Senior
München
Published 5 days ago
Your Job Description
- Development of the customer retention & transformation strategy
- Annual planning, segmentation, forecasting, analysis and understanding the key drivers of churn and deliver insights
- Planning to help engage the base and reduce churn to deliver long-term growth ambitions
- Lead a customer transformation program which includes delivery of new Martech capability, oversee all customer base propositions and pricing, and leverage new communication tools
- Shape long-term customer retention – delivery of near-term priorities/trading with longer term improvement actions to deliver strong retention outcomes
- Leadership and Development of the customer base team
Your qualification profile
- University degree or similiar qualification
- Deep experience within the subscription business with a clear understanding of active & effective management of churn dynamics
- Ability to gain experience in leading, developing and motivating a team
- Passion for streaming products and knowledge which content is trending right now
- Customer centricity and the ability to shape powerful consumer narratives as well as identifying customer pain points to improve the customer experience
- Strategic & data-driven perspective, strong analytical skills to process information from multiple sources and determine direction for optimization
Benefits
- Flexible working
- Company pension scheme
- Company Bike
About AVANTGARDE Experts
Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!
Interested?
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
Applying for:
Head of Customer Retention & Transformation (m/w/d)
Vollzeit
Senior
München
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